Privacy Policy

Kandycoat

ABN 54 174 302 407

Effective Date: 5 / 12 / 2025

Kandycoat is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information of our customers. By engaging with Kandycoat or using our services, you consent to the practices described in this policy.

Kandycoat collects personal information that helps us provide high-quality mobile car detailing services and maintain smooth communication with our customers. This information may include your name, phone number, email address, residential or workplace address for service visits, vehicle details, service preferences, photos of vehicles (with number plates blurred when shared publicly), and any information submitted through our website form, phone calls, SMS messages, or email communication. We may also collect website analytics and cookie data to improve your online experience. Payment information is handled securely by Stripe or Square, and Kandycoat does not store credit card details.

We collect information through various channels, including our website form, SMS and phone communication, email, and interactions with third-party services. These third-party providers include Stripe and Square for payments, as well as website platforms, analytics tools, and communication systems. Each third-party service processes information in accordance with its own privacy standards; however, Kandycoat only partners with reputable providers that meet Australian legal expectations.

The information we collect is used exclusively to deliver and enhance our detailing services, manage bookings, communicate with customers, provide service confirmations and updates, send receipts, and respond to inquiries. We may also send optional promotional messages via SMS or email. All information is treated as confidential, and Kandycoat does not sell, rent, or trade customer information under any circumstances.

When taking before-and-after photos of vehicles, Kandycoat always obtains explicit customer consent before using these images for marketing or social media purposes. Number plates are blurred or removed to maintain customer privacy. Customers may decline media use at any time, and this will not affect the delivery of their service.

Kandycoat takes extra care when handling the personal information of individuals under 18. We do not knowingly collect or store information from minors without proper consent. If someone under 18 uses our services, a parent, guardian, or responsible adult over the age of 18 must approve the booking and provide consent for us to collect and store their information for service purposes. Should we become aware that information from a minor was collected without appropriate consent, we will delete it promptly and securely.

We maintain strict security measures to protect all personal information from misuse, interference, loss, unauthorised access, or disclosure. Access to customer information is limited to authorised personnel only, and data is stored securely using trusted systems and technology. While no system can guarantee absolute security, Kandycoat takes all reasonable precautions to safeguard the information entrusted to us.

Customers have the right to request access to the personal information we hold about them, to correct inaccurate details, or to request permanent deletion of their information. We will respond to such requests within a reasonable timeframe in line with the Australian Privacy Principles. Requests may be made by contacting us through the details provided below.

Kandycoat may share certain information when required by law, when necessary to complete payment processing, or when essential to providing our services. Outside of these situations, customer information is never shared without consent.

If you have questions about this Privacy Policy, wish to make an access or deletion request, or need further information about how your personal data is managed, you can contact us at:

Email: thekandycoatservice@gmail.com
Phone: 0478 - 451 - 005

Kandycoat may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. The most recent version will always be available on our website, and continued use of our services signifies acceptance of the updated Policy.