Terms & Conditions

Kandycoat

Mobile Car Detailing

ABN 54 174 302 407

These Terms and Conditions apply to all bookings, services, and interactions with Kandycoat.

By making a booking, paying a deposit, or receiving a service, the customer (“you”) agrees to these Terms and Conditions. Kandycoat (“we”, “our”, “us”) provides premium mobile car detailing services throughout Sydney and surrounding areas, operating in accordance with the Australian Consumer Law and relevant NSW standards.

Kandycoat requires a deposit (“bond”) at the time of booking. The deposit amount is set by us depending on the service selected. If you cancel your booking 24 hours or more prior to the scheduled appointment, you will receive a complete refund, including the deposit.

Cancellations made within 24 hours of the appointment are not eligible for a refund of the deposit, and the deposit will be retained by Kandycoat. No additional cancellation fees apply beyond the forfeited deposit. Customers may reschedule their booking free of charge, provided at least 24 hours’ notice is given. Rescheduling within 24 hours may not be possible and may result in the deposit being forfeited. If weather or environmental conditions require Kandycoat to reschedule the service for safety or quality reasons, we will notify you and offer the earliest suitable alternative date. In such cases, rescheduling is free of charge. If you choose to cancel instead of rescheduling due to weather-related decisions made by us, you will receive a full refund, including the deposit.

Kandycoat will not proceed with any service if the conditions are unsafe for our team, your vehicle, or the service process. Kandycoat offers a range of detailing services including interior cleaning, exterior washing, vacuuming, stain removal, polishing, deodorising, pet hair removal (as an additional service), engine bay cleaning, and other services listed on our website. We do not offer paint enhancements, mechanical repairs, electrical fault repairs, paint respraying, panel beating, or any service outside the scope of car detailing. Certain parts of a service may not be performable in conditions such as heavy rain, excessive heat, or environments that risk damaging the vehicle. We will always prioritise safety and vehicle protection when determining what can or cannot be completed.

For mobile detailing services, customers must ensure that our team has safe and adequate access to the vehicle, sufficient space to work, and, where required, access to water and power unless otherwise stated. We may work during various weather conditions, including light rain, if it is safe and does not affect service quality. If undercover or shaded areas are available, we may still perform the service.

If conditions prevent the safe or effective completion of a service, we will discuss options with you, including rescheduling or modification of services. Customers are responsible for removing all personal belongings from the vehicle before the service. Kandycoat is not responsible for loss or damage to personal items left in the car. You must advise us of any known allergies, chemical sensitivities, or hazards inside the vehicle. If the vehicle contains excessive dirt, pet hair, mould, biohazards, toxic substances, or unsafe chemical exposure, additional charges may apply, or the job may be refused. Pet hair removal is an add-on service and is not included in standard packages; if pet hair is discovered during the service, we will notify you and offer the additional service with its associated charge.

Kandycoat is not liable for pre-existing damage, defects, wear, mechanical faults, electrical issues, fading, oxidisation, or any condition unrelated to the detailing work performed. We are not responsible for damage resulting from structural or mechanical weaknesses, including loose trim, faulty components, or fragile surfaces.

All work is performed with care, and any concerns about the condition of the vehicle will be raised with the customer before the service begins. We reserve the right to refuse service if the environment is unsafe, unhygienic, or unlawful.

Refunds for completed work are only considered when requested before 24 hours from the scheduled service time and only when the customer provides a clear, reasonable, articulable, and justifiable explanation for dissatisfaction, assessed on a case-by-case basis. Australian Consumer Law guarantees apply, and customers are entitled to remedies only where legally appropriate.

Kandycoat may take before-and-after photos of vehicles for internal documentation or marketing use. Photos are only used publicly with the express consent of the customer, and number plates are always blurred or removed. Customers may decline photo use at any time. Our services may be provided to customers under 18 only when a parent or guardian over the age of 18 approves the booking and consents to the collection and handling of the minor’s information.

Kandycoat does not knowingly engage or store personal information from minors without such consent. Prices listed online or communicated verbally may vary depending on vehicle size, condition, level of dirt, pet hair, location, and additional services required. Kandycoat reserves the right to adjust pricing to reflect these circumstances, and customers will be informed before additional charges are applied.

By booking with Kandycoat, you acknowledge and agree to these Terms and Conditions. For questions, disputes, or clarification, please contact us directly at the email or phone number listed on our website.

These Terms may be updated periodically, and the most recent version will always appear on our website.