Refund Policy

Kandycoat

Mobile Car Detailing

ABN 54 174 302 407

Kandycoat is committed to providing high-quality detailing services and fair, transparent refund practices in accordance with the Australian Consumer Law (ACL).

This Refund Policy explains when refunds apply, how they are processed, and the conditions that must be met.Kandycoat requires a deposit (“bond”) at the time of booking. Customers who cancel their appointment 24 hours or more prior to the scheduled service time are entitled to a full refund, including the deposit.

This refund will be processed using the original payment method. Bookings cancelled within 24 hours of the scheduled appointment are not eligible for a refund of the deposit, which will be retained by Kandycoat as a cancellation fee. No additional charges apply beyond the forfeited deposit.

If Kandycoat determines that a service cannot be safely or properly completed due to weather conditions or environmental factors, we will notify the customer and arrange a free reschedule for the earliest suitable date. If the customer chooses to cancel entirely because Kandycoat initiated the rescheduling due to safety concerns, the customer will receive a full refund, including the deposit.Refund requests relating to the quality of a completed service are assessed strictly on a case-by-case basis.

Customers must provide a clear, reasonable, articulable, and justifiable explanation for their dissatisfaction. Where the concern is valid under Australian Consumer Law — such as a service not being delivered with due care and skill - Kandycoat will offer an appropriate remedy.

Remedies may include a re-detail, a partial refund, or a full refund depending on the circumstances. However, dissatisfaction that is subjective, unsupported, or inconsistent with the condition of the vehicle prior to service may not qualify for a refund.

Refunds do not apply to: Pre-existing damage, defects, wear, or conditions unrelated to the detailing work, Services that were impacted by environmental limitations after clear communication, Situations where the customer withheld important information such as chemical exposure, hazards, allergies, or unsafe vehicle conditions, Add-on services such as pet hair removal or mould treatment when the condition of the vehicle was accurately reflected and the service was performed as described

Refunds will not be issued simply due to a change of mind after the service has been completed, unless required by law. All refunds approved by Kandycoat will be processed promptly using the same method of payment used at the time of booking.

Processing times may vary depending on the customer’s financial institution.

By booking with Kandycoat, the customer agrees to this Refund Policy and understands the conditions under which refunds apply. For refund requests, concerns, or further clarification, customers may contact us using the email or phone number listed on our website.

Kandycoat may update this Refund Policy periodically, and the most recent version will always be available online.